faqs

FAQs

is the range fragrance free?

our serums, moisturiser and cleanser have no added fragrances. our sheet masks, pimple patches and under eye patches contain low concentrations of fragrance.

is the range suitable for sensitive skin?

our sheet masks are suitable for sensitive skin. please conduct a patch test before using other products.

is the range dermatologist tested?

yes.

where is the range manufactured?

sheet masks, pimple patches are made in south korea.

under eye masks in china.

serums, cleanser and moisturisers in bulgaria.

is the range vegan?

yes.

is the range natural?

most of our products contain over 90% natural ingredients.

  • hyaluronic acid bamboo sheet mask: 97%
  • hyaluronic acid gel eye mask: 99%
  • hydrating complex 5% + hyaluronic acid serum: 98%
  • hydrating complex 10% + hyaluronic acid moisturiser: 96%
  • niacinamide 10% + rice water serum: 83%
  • oat cleansing gel: 93%
  • retinoid + squalane 1% complex: 96%
  • salicylic acid bamboo sheet mask: 97%
  • salicylic acid pimple patches: no
  • vitamin C bamboo sheet mask: 97%
  • vitamin C 5% serum: 70%

what do natural ingredients mean?

a natural ingredient is a chemical compound that comes from the plant, mineral, animal or microbial kingdom.

do you use FSC paper?

yes.

what is FSC paper?

when the forest stewardship council® (FSC®) certifies that a paper is made of responsibly sourced wood fiber: https://fsc.org/en/what-the-fsc-labels-mean

is the range biodegradable and recyclable?

our sheet masks are biodegradable.

the rest of the range is recyclable.

what sustainability initiatives do you support?

we have a partnership with Ecologi where we plant trees for each purchase.

our sheet masks are biodegradable.

the rest of the range is recyclable.

we use FSC certified paper.

plastic is 30% PCR.

how often can I use your products?

  • cleanser: X2 daily
  • serums: X2 daily if you are new to high concentration serums, otherwise we suggest starting with 3 times per week and gradually increasing as your skin builds tolerance.
  • sheet masks: twice per week or as often as you like
  • pimple patches: daily
  • under eye patches: twice per week or as often as you like

are the products suitable for pregnant or breastfeeding women?

please refer to our ingredient list on the back of pack and consult your doctor.

can I layer serums?

yes! we recommend layering only up to two serums and don’t recommend combining a retinoid, salicylic or vitamin C at the same time. Rather use one in the evening and the other in the morning.

when should I use your serums?

niacinamide 10% + rice water serum = any time

vitamin C 5% serum = evening

hydrating complex 10% + hyaluronic acid serum = any time

when should I use your moisturisers?

retinoid + squalane complex 1% moisturiser = evening

hyaluronic complex 10% moisturiser = any time

can I use both the moisturiser and serums together?

yes!

is the range cruelty free?

yes.

do your products contain parabens?

we have no added parabens in our products.

Which products can be combined together?

GloPotion
vitamin C 5% serum

avoid combining with salicylic acid at the same time. one can be used in the morning and the other at night.

retinoid + squalane complex 1% moisturiser 

avoid combining with salicylic acid at the same time. one can be used in the morning and the other at night.

niacinamide 10% + rice water serum 

can be combined with anything

hydrating complex 10% + hyaluronic acid serum

can be combined with anything

hyaluronic complex 10% moisturiser

can be combined with anything

oat cleansing gel

can be combined with anything

vitamin C bamboo sheet mask   

can be combined with anything

salicylic acid bamboo sheet mask 

can be combined with anything

hyaluronic acid bamboo sheet mask

can be combined with anything

hyaluronic acid gel under eye patch

can be combined with anything

salicylic acid pimple patch

can be combined with anything

when should I use the products?

GloPotion                                                      Time

vitamin C 5% serum

PM

retinoid + squalane complex 1% moisturiser 

PM

niacinamide 10% + rice water serum 

Any time

hydrating complex 10% + hyaluronic acid serum

Any time

hyaluronic complex 10% moisturiser

Any time

oat cleansing gel

Any time

vitamin C bamboo sheet mask       

PM

salicylic acid bamboo sheet mask

Any time

hyaluronic acid bamboo sheet mask 

Any time

hyaluronic acid gel under eye patch

Any time

salicylic acid pimple patch  

Any time

which skin types are the products suitable for?

GloPotion                                                  Skin Type

vitamin C 5% serum

sensitive, dry, normal, combination oily

retinoid + squalane complex 1% moisturiser 

sensitive, dry, normal, combination oily

niacinamide 10% + rice Water Serum 

sensitive, dry, normal, combination oily

hydrating complex 10% + hyaluronic acid serum

sensitive, dry, normal, combination

 hyaluronic complex 10% moisturiser

sensitive, dry, normal, combination

oat cleansing gel

sensitive, dry, normal, combination, oily

vitamin c bamboo sheet mask

sensitive, dry, normal, combination, oily

salicylic acid bamboo sheet mask

sensitive, normal, combination, oily

hyaluronic acid bamboo sheet mask 

sensitive, dry, normal, combination

hyaluronic acid under eye patches

sensitive, dry, normal, combination, oily

 salicylic acid pimple patch  

sensitive, dry, normal, combination, oily